Privacy policy
Effective 2026-12-01
Who we are
Lend Chief ("we", "us") run Lend Chief. Contact: legal@lendchief.app, Chennai, India.
Two roles
For the account and billing information of a business that subscribes, we decide how it is used. For the data a business puts into its workspace (its customers, loans, staff and documents), the business decides and we only host and process it on their instructions.
What we collect from subscribers
Business name, country, the administrator's email address and the workspace name; a contact phone number, only if you choose to add one on the billing page (we use it for urgent account matters and you can remove it there at any time); the terms version accepted and when; payment status and invoices (the payment provider holds card and bank details, not us); the email addresses of the workspace's staff users and when accounts are created or deactivated; and technical logs and error reports with personal details removed. We do not read the contents of a workspace.
How we use it
To create and run the workspace, send the verification code and service and billing notices, take payment, prevent abuse (for example one free trial per email address) and keep the service secure. We do not sell personal data or use it for advertising.
How visitors find us
On this sign-up site we count visits per day by page and by where the visitor came from (for example a search engine, an AI assistant or a link on another website), keeping only the name of that source. We do not store IP addresses, browser details or full web addresses for this. If you start a sign-up, one small first-party cookie (lm_touch, 30 days) remembers that source so we can attach it to your request. We skip all of this if your browser sends Do Not Track or Global Privacy Control, and you can block the cookie without losing any function.
Feedback you send us
If you send feedback, from the feedback page or from inside Lend Chief, we receive your message and, only if you give one, the email address you want an answer at. From inside the app we also receive a few technical facts (the app version, your role, which part of the app you were on with any ids removed, your browser, system and screen size, and the workspace's subscription status) and any screenshots you choose to attach, so please hide private details first. It is emailed to us and is not shown to the business whose workspace you were using. Our messaging service keeps the text of your message (not your screenshots) for up to 365 days. Feedback that a business's customer writes to their own lender stays with that lender.
Who else sees it
Service providers that we need to run the service: hosting and managed database, file storage, email and messaging delivery, bot protection (Cloudflare Turnstile) and the payment provider. They process data only to provide those services.
How long we keep it
A workspace's data is kept while it is active and for up to 365 days after it is suspended, then deleted. We keep a minimal account record afterwards (the administrator's and staff users' email addresses, the workspace identifier and key dates) for billing, fraud prevention and legal reasons.
Your rights
You can ask us for a copy of your account information, to correct it, or to delete what we are not required to keep, by emailing legal@lendchief.app. Depending on where you live you may have further rights, including the right to complain to your data protection authority.
Security
Each workspace has its own database and file storage, sensitive fields are encrypted, and access is limited to those who need it. No system is perfectly secure; tell us at legal@lendchief.app if you find a problem.